Centre may give more teeth to telecom regulator TRAI to initiate penal action against mobile operators for deficient services, even as telecom minister Ravi Shankar Prasad has told ‘The Times of India’ that companies "need to do more" to improve quality.
With Supreme Court cancelling TRAI's order to slap fine on operators for call drops, Centre s looking at options to address issue and how it can fix more accountability on mobile operators for poor services.
It also believes that companies need to invest more.
There have been demands that the government modify rule that governs the telecom regulator to give it more powers to slap fines on operators for poor services.
"These may be considered, but I need to study the apex court's judgment and also look at the TRAI Act. We will look into all these issues," Prasad eas quoted as saying.
He threw the ball in TRAI's court to decide the next course of action. "The ultimate call on the future direction needs to be taken by TRAI as tariffs and quality of services fall under its domain. As far as the larger issue of service quality is concerned, it is very much the responsibility of telecom companies to provide good, satisfactory services," Prasad said.