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Railways to launch 'Yatri Mitra Sewa'

Passengers will be able to access service through a mobile application, says Railways

Policy Pulse
Publish Date: Sep 19 2016 8:50PM | Updated Date: Sep 19 2016 8:50PM

Railways to launch 'Yatri Mitra Sewa'

 Railways is planning to launch a "Yatri Mitra Sewa" service at major stations to help old and differently abled passengers.

 
"With a view to provide support to old and differently abled passengers requiring assistance at the stations, Ministry of Railways has decided to introduce Yatri Mitras Sewa for enabling passengers to book wheelchair services cum porter services," the Railways said in a statement.
 
New service at major stations will be provided by  Indian Railway Catering and Tourism Corporation (IRCTC).
 
"A Yatri Mitra can either be a Sahayak or any other person provided by IRCTC or the service provider appointed by IRCTC for this purpose," the statement said.
 
The passengers can book the service from IRCTC e-ticketing website and 139 (IVRS and SMS) or through a dedicated mobile number, the statement said. 
 
Passengers will be able to access service through a mobile application which is being developed by Centre for Railway Information Systems (CRIS), the Railways added.