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Govt to increase national consumer helplines

Helpline numbers be increased 'within a month', says Paswan after review

Policy Pulse
Publish Date: Jul 13 2016 1:29PM | Updated Date: Jul 13 2016 3:23PM

Govt to increase national consumer helplines

Union Minister for Consumer Affairs, Food and Public Distribution Ram Vilas Paswan reviewed the working of national Consumer Helpline, a toll free line for redressal of consumer grievances.

 
He directed that number of helplines should be increased from 14 to 60.
 
Addressing the meeting  in national capital, he said the helpline numbers be increased "within a month", an official spokesman said.
 
"Email, SMS and mobile app should also be developed for redressal of complaints," he said.
 
It was also decided that a panel should consider a mechanism for setting up four regional centres of the helpline to address complaints in regional languages.
 
"The committee has been asked to submit the reports within a month," an official said.