Telecom Regulatory Authority of India (TRAI) chairman R S Sharma has said that the regulator will take quick action for call failures on Reliance Jio’S network as breach of quality of services to consumers is taken quite seriously.
"We will certainly act very fast. We take this very seriously," Sharma was quoted as saying by ‘The Economic Times’ on Tuesday.
TRAI has asked for call details and failures from all the operators between September 15 -19 to find out the reasons behind call failures, which Jio claims have exceeded over 52 crore calls after it formally began services on September 5.
Jio alleged that competing telcos have not been providing it sufficient points of interconnect (PoIs), which are needed to complete calls.
Two sides have been engaged in a bitter dispute on the matter that has seen representations being made to telecom ministry, TRAI and even the Prime Minister's Office.
While Jio has said that companies like Airtel have been slow in its requests for offering additional PoIs, the officials have denied the allegation and have given assurances of improving the infrastructure.