The telecom regulator has issued a consultation paper on studying quality of network-related services, revitalising the debate on penalties for call drops.
It seeks views on whether graded financial disincentives should be introduced and the quantum of such penalties.
The paper aimed at tightening call quality norms further apart from standards for data services, the Telecom Regulatory Authority of India (Trai) has sought stakeholder assessments on several aspects of quality of service, including suitability of calculating call drops rate through metadata analysis of call detail records, and calculation methods for such a benchmark.
"One option for ensuring quality of service could be through increased investments for infrastructure development by redefining parameters...another option is with further tightening of financial disincentive framework, providing for more stringent penal provisions for very poor performance and continuous non-performance (along with incentives for improvement)," Trai said, justifying its move to begin acomprehensive review.
Currently telcos are charged between Rs 1 lakh and Rs 2 lakh for not meeting benchmarks.
TRAI, in the consultation paper, has also asked whether the call drop rate should be calculated at the service area level or base station.
The regulator has also sought suggestions of telcos on creating a customer satisfaction index to improve user experience.