Taking note of indiscriminate policies followed by airlines on flight cancellations, Civil Aviation Ministry on Saturday announced several steps to rein them in and said such charges can't surpass the base fare.
At a press conference in national capital, Civil Aviation Minister P. Ashok Gajapathi Raju said airlines must ensure that refunds on cancelled tickets were made within 15 days, even if the bookings were made through agents or portals. Some announcements made by him are:
•Passengers will not have to pay more than Rs 100 per kg for the first 5 kg of extra baggage.
•In case of decide to go for flight cancellations within 24 hours of departure, compensation amount should be increased to Rs 10,000.
•If any airline overbooks a flight and does not allow boarding to passenger, it will be required have an arrangement for alternate flight within an hour or pay compensation.
•If the flight is replaced within 24 hours, airline will pay a compensation of 200 percent of the base fare or Rs 10,000 whichever is less. If the alternate flight is more than 24 hours, then the compensation will be 400 percent of the base fare or Rs 20,000 whichever is less.
•Ticket cancellation amount cannot surpass basic fare and there shall be no extra charge to process the refund.
•Refunds to be pertinent on all fares.
•If tickets are cancelled, flyer will be allowed to choose whether to take cash refund or hold the amount in credit.
•All taxes, levies and fees shall be refunded in case of no-show and ticket cancellations.
•Rules will be amended to make sure better facilities to people with disabilities.
•Even if booked through online portals or travel agents, airlines shall have to ensure refunds within 15 days to domestic passengers and 30 days for international flyers.